crm - Grace Web Tech | Best Web Development & Digital Marketing Company
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Customer Relationship Management System

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Common features of CRM software include:

A

Marketing automation:

CRM tools with marketing automation capabilities can automate repetitive tasks to enhance marketing efforts to customers at different points in the lifecycle. For example, as sales prospects come into the system, the system might automatically send them marketing materials, typically via email or social media, with the goal of turning a sales lead into a full-fledged customer.

A

Sales force automation:

 

Also known as sales force management, sales force automation is meant to prevent duplicate efforts between a salesperson and a customer. A CRM system can help achieve this by automatically tracking all contact and follow-ups between both sides.

 

 

A

Contact center automation:

Designed to reduce tedious aspects of a contact center agent’s job, contact center automation might include pre-recorded audio that assists in customer problem-solving and information dissemination. Various software tools that integrate with the agent’s desktop tools can handle customer requests in order to cut down the time of calls and simplify customer service processes.

A

Geolocation technology, or location-based services:

Some CRM systems include technology that can create geographic marketing campaigns based on customers’ physical locations, sometimes integrating with popular location-based GPS apps. Geolocation technology can also be used as a networking or contact management tool in order to find sales prospects based on location.

Components of our CRM Software

Y

Customers

Y

Projects

Y

Knowledge Base

Y

Sales

Y

Tasks

Y

Utilities

Y

Expenses

Y

Support

Y

Reports

Y

Contracts

Y

Leads

Y

Setup

Projects

Project Name, Customer, Tags, Start Date, Deadline, Members, Billing Type, Status, Options .

Expense

Category, Amount, Name, Expense Receipt, Date, Project, Customer, Invoice, Reference , Payment Mode.

Support

Subject, Tags, Department,  Service, Customer, Status, Priority, Last Reply, Created, Options.

Leads

Name, Company, Email, Phone, Tags, Assigned, Status, Source, Last Contact, Created, Options.